The EAP provides Organizational Development (OD) services to management, which includes designing small unit and larger scale OD interventions. The EAP staff has experience with test construction, validation of tests, and statistical analysis of data and applied research. OD services include:
- Initial assessment of perceived problem areas from key management personnel to help identify problems affecting the performance of the organization
- Development and implementation of a data collection strategy and methods, such as employee opinion surveys, structured interview questionnaires, and “360” surveys for management effectiveness, team building and other leadership areas, to accurately determine the root causes of the problem
- Development and implementation of problem resolution strategies
- Implementation of selected solution strategies through problem solving focus groups
- Re-assessment to determine if the OD change effort worked.