Peer support is a confidential program designed to assist employees dealing with personal issues. Peer support also acts as a referral service.The EAP has demonstrated the ability to improve the quality of life for employees by catering unique programs to meet their needs. One such ‘specialized’ service that has proven to be very effective is the “Peer Support Program”.
Peer Support is a process whereby a person discusses a job-related or personal issue with a non-professional; usually a trained friend and co-worker. The person defines a problem and solves it by himself/herself. The Peer Support provider utilizes active listening skills to help the employee clarify issues and supports the person through the problem-solving process.
Peer Support Volunteers consist of personnel who have demonstrated an ability to cope with traumatic events and effectively deal with their peers or express a sincere desire to assist others.
Peer Support Volunteers are trained by EAP professionals to provide support and reassurance to fellow employees and their family members who have experienced a critical incident or significant emotional event.
The Peer Support Members receive ongoing professional training and support from EAP clinicians. Monthly reports, designed to maintain the strictest of confidentiality, are used to monitor the special needs of the target population. Under the direction of the EAP Peer Support Members are logging hundreds of hours each month in helpful service to co-workers.